With
as many problems as we are all faced with in our work and life, it seems
as if there is never enough time to solve each one without dealing with
some adversity along the way. Problems keep mounting so
fast that we find ourselves taking short-cuts to temporarily alleviate
the tension points, so we can move onto the next problem. In the
process, we fail to solve the core of each problem we are dealt; thus we
continuously get caught in the trap of a never-ending cycle that makes
it difficult to find any real resolutions. Sound familiar?
Problem solving is the essence of what leaders exist to do. As
leaders, the goal is to minimize the occurrence of problems, which
means we must be courageous enough to tackle them head-on before
circumstances force our hand. We must be resilient in our
quest to create and sustain momentum for the organization and people we
serve. But the reality of the workplace finds us dealing
with people that complicate matters with their corporate politicking,
self-promotion, power-plays and ploys, and envy. Silos, lack of budgets
and resources, and many other random acts or circumstances also make it
harder for people to be productive.
Competitors
equally create problems for us when they unexpectedly convert a
long-standing client, establish a new industry relationship, or launch a
new product, brand or corporate strategy. Mergers & acquisitions keep us on our toes and further distract us from solving existing problems by creating new ones.
“All
life is problem solving” - Karl Popper. I’ve often contended that the
best leaders are the best problem solvers. They have the patience to
step back and see the problem at-hand through broadened observation;
circular vision. They see around, beneath and beyond the problem itself.
They see well-beyond the obvious. The most effective leaders approach
problems through a lens of opportunity.
Leaders
who lack this wisdom approach problems with linear vision, thus only
seeing the problem that lies directly in front of them and blocking the
possibilities that lie within the problem. As such, they never see the
totality of what the problem represents; that it can actually serve as
an enabler to improve existing best practices, protocols and standard
operating procedures for growing and competing in the marketplace. They
never realize that, in the end, all problems are the same, just packaged
differently.
A
leader must never view a problem as a distraction, but rather as a
strategic enabler for continuous improvement and opportunities
previously unseen. Whether
you are a leader for a large corporation or a small business owner,
here are the four most effective ways to solve problems:
1. Transparent Communication
Problem
solving requires transparent communication where everyone’s concerns
and points of view are freely expressed. I’ve seen one too many times
how difficult it is to get to the root of the matter in a timely manner
when people do not speak-up.
Yes,
communication is a fundamental necessity. That is why when those
involved in the problem would rather not express themselves, fearing
they may threaten their job and/or expose their own or someone else’s
wrong-doing, the problem solving process becomes a treasure hunt.
Effective communication towards problem solving happens because of a
leader’s ability to facilitate an open dialogue between people who trust
her intentions and feel that they are in a safe environment to share
why they believe the problem happened as well as specific solutions.
Once
all voices have been heard and all points of view accounted for, the
leader can collectively map-out a path toward a viable and sustainable
solution. As fundamental as communication may sound, don’t
ever assume that people are comfortable sharing what they really think.
This is where a leader must trust herself and her intuition enough to
challenge the team until accountability can be fairly enforced and a
solution can be reached.
2. Break Down Silos
Transparent
communication requires you to break down silos and enable a
boundary-less organization whose culture is focused on the betterment of
a healthier whole. Unnecessary silos invite hidden agendas rather than welcome efficient cross-functional collaboration and problem solving.
Organizational
silos are the root cause of most workplace problems and are why many of
them never get resolved. This is why today’s new workplace must embrace
an entrepreneurial spirit where employees can freely navigate and
cross-collaborate to connect the problem solving dots; where everyone
can be a passionate explorer who knows their own workplace dot and its
intersections. When you know your workplace dot, you have a
much greater sense of your sphere of influence. This is almost
impossible to gauge when you operate in silos that potentially keep you
from having any influence at all.
In a workplace where silos exist, problem solving is more difficult because you are more likely dealing with self-promoters, rather than team players fostered by a cross functional environment.. When
you operate in a siloed environment where everyone wants to be a star,
it becomes increasingly difficult to help make anything or anyone
better. This is when problem solving becomes a discouraging task.
Breaking
down silos allows a leader to more easily engage their employees to get
their hands dirty and solve problems together. It becomes less about
corporate politicking and more about finding resolutions and making the
organization stronger.
3. Open-minded People
Breaking down silos and communication barriers requires people to be open-minded. In
the end, problem solving is about people working together to make the
organization and the people it serves better. Therefore, if you are
stuck working with people that are closed-minded, effective problem
solving becomes a long and winding road of misery.
There
are many people in the workplace that enjoy creating unnecessary chaos
so that their inefficiencies are never exposed. These are the types of
people (loafers and leeches) that make it difficult for problems to get
solved because they slow the process down while trying to make
themselves look more important. Discover the lifters and
high-potential leaders within the organization and you will see examples
of the benefits of being open-minded and how this eventually leads to
more innovation and initiative.
Open-minded
people see beyond the obvious details before them and view risk as
their best friend. They tackle problems head-on and get on with the
business of driving growth and innovation. Close-minded
employees turn things around to make it more about themselves and less
about what is required to convert a problem into a new opportunity.
With this explanation in mind, carefully observe the actions of others the next time you are dealt a real problem.
4. A Solid Foundational Strategy
Without strategy, change is merely substitution, not evolution. A solid strategy must be implemented in order to solve any problem. Many leaders attempt to dissect a problem rather than identify the strategy for change that lies within the problem itself.
Effective
leaders that are comfortable with problem solving always know how to
gather the right people, resources, budget and knowledge from past
experiences. They inspire people to lift their game by making the
problem solving process highly collaborative; for them, it’s an
opportunity to bring people closer together. I’ve always believed that
you don’t know the true potential and character of a person until you
see the way they solve problems.
Effective
leaders connect the dots and map-out a realistic plan of action in
advance. They have a strategy that serves as the foundation for how the
problem will be approached and managed. They anticipate the unexpected
and utilize the strengths of their people to assure the strategy leads
to a sustainable solution.
Never
shoot from the hip when problem solving. Avoid guessing. Take enough
time to step back and assess the situation and the opportunities that
each problem represents. Make the problem solving process more efficient
by recognizing that each problem has its own nuances that may require a
distinct strategy towards a viable resolution.
You
know that you have great leadership in your organization when problem
solving becomes a seamless process that enables the people and the
organization to grow and get better. If problem solving creates chaos, you may have a serious leadership deficiency.
Problem
solving is the greatest enabler for growth and opportunity. This is why
they say failure serves as the greatest lesson in business and in life. Be the leader that shows maturity, acts courageously, and requires accountability. Applying
each of these lessons can help you become a master problem solver. Each
experience teaches us all new things. Embrace problem solving and the
many unseen treasures it represents.